Privacy Policy

Effective Date: October 16, 2026

1. Introduction

BillyGo LLC ("we," "us," "our") operates the BillyGo mobile application. This Privacy Policy explains what data we collect, how we use it, and your choices.

2. Data We Collect

Data you provide:

  • Route permit photos and instructions you upload
  • Route confirmations and manual adjustments you make
  • Account information (Apple ID used for sign-in)
  • Contact details you choose to enter when you send a permit in for Full Service (name, email address, phone number). All three are optional and are used only to reach you about a problem with that permit.

Data collected automatically:

  • Device identifier (for route storage and subscription management)
  • Route processing interactions (which steps were confirmed, adjusted, or flagged)
  • Subscription information (subscription status, product type, expiration date, your subscription auto-renewal preference, the granular state of your subscription such as active, in a grace period, in billing retry, expired, or revoked, separate flags indicating whether the TestFlight beta build and the App Store release of the app most recently reported an active subscription, a count of routes you have uploaded under the free tier, and the Apple-issued identifier of your subscription purchase, used to match Apple's subscription notices to your account)
  • The distribution channel of your installed app build (Xcode, TestFlight, or App Store)
  • A record of each time you open the app, used to identify dormant accounts and to detect when your stored subscription information may need to be refreshed
  • App usage data (feature usage, errors, performance metrics)
  • Driving status: while you navigate a route, the app tells our servers when you start, that you are still navigating, which part of a long route you are on, and when you finish or stop
  • A push notification token for your device, if you allow notifications. It is stored with your account and used only to tell you that a route we prepared for you is ready, or that it could not be built.

Location data:

  • Your device's GPS location is used by the Mapbox Navigation SDK to provide turn-by-turn directions. If you turn on location sharing, the app sends your truck's position, speed and direction to our servers while you navigate, about once a minute, and never when you are not navigating. We use it for safety review and to improve the app. Positions are kept for 30 days and deleted with your account. You can turn sharing off at any time in Settings. Otherwise, this location data is processed on your device and is not recorded or transmitted to BillyGo servers.
  • Route waypoint coordinates (road intersection locations from your permit and our database) are stored on our servers as part of your saved routes. These are geographic positions of road intersections, not your personal location.

3. How We Use Your Data

  • Route processing: Converting permit instructions into GPS-navigable routes
  • Route storage: Saving your processed routes so you can access them later
  • Full Service: Preparing a route from a permit you send us, contacting you if there is a problem with it, and notifying you when it is ready or when it could not be built
  • Service improvement: Analyzing route processing accuracy and shared truck positions to improve intersection matching and navigation quality
  • Safety review: Checking where a truck went when a safety question is raised about a drive, from the positions its driver shared
  • Driving status: Seeing which routes are being driven, and whether a route we prepared for you was driven
  • Subscription management: Verifying your subscription status
  • Legal compliance: Maintaining route records for liability defense and regulatory compliance
  • Support: Diagnosing issues when you contact us

4. Data Storage & Security

Route data is stored on Supabase (cloud infrastructure) with row-level security. Your routes are tied to your account and cannot be read by other users unless you share them via share codes. Permit photos are stored at unguessable addresses; anyone you share a route with can view its permit photo. We use industry-standard encryption for data in transit.

5. Data We Do NOT Collect

  • We do not track your real-time location outside of active navigation
  • We do not sell or share your data with third-party advertisers
  • We do not collect contacts, personal photos, or other personal files unrelated to your route permits
  • We do not use advertising identifiers or track you across other apps or websites

6. Third-Party Services

BillyGo uses the following third-party services:

  • Mapbox: Map display and turn-by-turn navigation. Your device's GPS location is shared with Mapbox during active navigation. Subject to Mapbox's Privacy Policy.
  • Supabase: Cloud database for route storage. Subject to Supabase's Privacy Policy.
  • Apple: Sign in with Apple for authentication, StoreKit for subscriptions, and the Apple Push Notification service for the route-ready and route-cancelled alerts. Apple notifies our servers when your subscription starts, renews, is cancelled, fails to bill or is refunded. When you subscribe, your BillyGo account identifier is attached to the purchase, and the app sends Apple's signed record of it to our servers, so these notices can be matched to your account. Subject to Apple's Privacy Policy.

7. Data Retention & Account Deletion

Your route data is retained as long as your account is active.

When you delete your account (available in the app under Settings), the following occurs:

  • Deleted immediately: Your email address, user ID, Apple Sign In credentials, subscription records, Apple's subscription notices, your Full Service requests with any contact details you entered, your push notification tokens, your driving status records, shared positions and app usage records, and all links between your identity and your routes.
  • Retained in anonymized form: Route data (waypoint coordinates, road names, route decisions) and permit photos are retained with all personal identifiers removed. This anonymized data cannot be linked back to you.

Why we retain anonymized route data and photos:

  • Liability defense in the event of accidents or disputes involving permitted routes
  • Compliance with transportation recordkeeping obligations
  • Improving route processing accuracy and safety for all users

This anonymized data qualifies as deidentified data under applicable privacy law and cannot reasonably be used to identify you.

If you delete a route from within the app, it is removed from your device only. The copy on our servers is handled by account deletion, described above.

8. Your Rights

You may:

  • Delete individual routes from within the app
  • Delete your account from within the app (Settings > Delete Account)
  • Request a copy of your data by contacting us

9. Children's Privacy

BillyGo is not intended for use by anyone under the age of 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the app after changes constitutes acceptance of the updated policy.

11. Contact

Questions about this Privacy Policy? Contact us at [email protected].